Privacy Policy

Privacy Policy

Introduction

Welcome to https://mosquito-control.storysurge.net (hereafter referred to as “Mosquito Control,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, use, and protection of information from our users, in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Common Cause Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This Privacy Policy covers all aspects of our online presence, including our website, mobile applications, services, and products offered through these platforms. However, please note that this policy does not extend to third-party websites, applications, or services that you may access through links on our site. These entities have their own privacy policies governing the collection and use of your data, which we encourage you to review.

Processing Activities

This Policy applies when you engage in the following activities:

  • Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide access and ensure account security.
  • Visiting Our Websites: Every time you visit our websites linked to this Privacy Statement, our servers log basic information about your device, browser type, and usage patterns.
  • Communication with Us: We may contact you via email, telephone, or text messages/SMS for various purposes, including newsletters, marketing promotions, account updates, or customer support.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  • Account Information: This includes usernames, passwords (hashed and salted), profile pictures, and other details required for user registration and login.
  • Payment Information: We process credit/debit card details, billing addresses, and payment history when you make purchases on our platform.
  • Financial Information: We may collect bank account details or financial records for direct payments or fraud prevention purposes (with your explicit consent).
  • Purchase Information: Details about the products or services you buy from us, including quantities, prices, and order dates.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs), mobile phone numbers, and other similar data from mobile devices used to access our apps.
  • Location Data: With your consent, we may collect information about your location to provide personalized services or for analytics purposes.
  • Feedback and Reviews: We encourage user feedback and reviews, which include personal contact details when submitted.
  • Social Media Information: If you choose to connect our services with your social media accounts, we may access your public profile information from these platforms.
  • Product Information: Data about the products you view or purchase, including preferences, ratings, and product interactions.

We obtain this data through direct user input, automatic logging of server activities, and third-party service providers. Please be assured that we respect your privacy and only collect data relevant to our services.

Cookies

To enhance your experience on our website, we use cookies, which are small text files stored on your browser:

  • Strictly Necessary Cookies: These cookies enable core functionality (e.g., login, language preference) and ensure the secure operation of our services.
  • Preference Cookies: They remember your settings and preferences to personalize your experience.
  • Analytics Cookies: Used by analytics providers to collect aggregated data about user behavior on our site for performance evaluation and improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data:

  • Account Information: Retained while your account is active and for a reasonable period after account closure to address dispute resolution issues.
  • Payment Information: Securely stored for transaction history and fraud prevention, in compliance with payment industry standards.
  • Purchase Data: Kept for billing purposes and analytics (usually 7 years).
  • Location Data: Retained only for the duration of your visit or until you opt-out, depending on your consent level.
  • Other Personal Data: Deleted or anonymized once the purpose for collection is fulfilled, unless required by law.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Data Encryption: All sensitive data is transmitted and stored using encryption protocols to ensure its confidentiality.
  • Secure Servers: Our servers are maintained in secure facilities with access controls to prevent unauthorized access.
  • Third-Party Service Providers: We engage reputable partners who adhere to strict privacy and security standards for data processing tasks.

Your Choices and Rights

You have control over your personal data:

  • Consent Withdrawal: You can withdraw consent for data collection or specific uses at any time by contacting our Data Privacy Team.
  • Access and Correction: Upon request, we will provide you with access to the personal data we hold about you and enable corrections if necessary.
  • Data Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Object and Complain: You can object to the processing of your data or file a complaint with our Data Privacy Officer or relevant supervisory authorities.

Children’s Privacy

Our services are not directed towards children under 13 years of age (or the legal age limit in your jurisdiction). We do not intentionally collect personal information from such users, and you should ensure that any data provided by minors is done with parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Significant changes will be notified via email or posted on our website with a revised effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact our Data Privacy Team at [email protected].